Category: Student Support

What is your refund policy?

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Refund Policies*   The following is the Hondros College refund policy and is applicable to each classroom or online course. No refund will be issued after 30 days of purchase.   a. A student who starts class and withdraws during the first calendar week (10%) of the academic term shal...
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My attendance is incorrect; how do I get this fixed?

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You can call Student Services at 1-888-HONDROS (466-3767) and one of our Student Services Associates will be happy to help you.
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Do you issue a 1098-T to students?

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Since we are privately, not federally, funded we do not issue the 1098-T.
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Can I get a copy of my background check?

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To get a copy of your background check, contact BCI & I at 1-877-224-0043. There should be an option to request a copy.
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I am currently enrolled in an online insurance product from Hondros. How long will I have access to my course?

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Students enrolled in online insurance products from Hondros will have 6 months from the date of purchase to finish their course.
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Will I be able to purchase an extension for my online Hondros insurance course after the 6 month timeframe?

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No, we will not be allowing extensions on these products after 6 months, but you will be able to purchase a new course through XCEL. We strongly encourage students to complete within the 6-month timeframe so as to eliminate duplicate effort.
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What are the most effective study tips to help me finish on time?

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Create a reasonable and attainable completion goal. Keep up with your studies until all the elements of the course have been completed. Register for your state examination as to help you remain on target.
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If I have questions on content material how do I get support?

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Please continue to email askaninstructor@hondros.com for questions on content material. For all other questions, don't hesitate to get in touch with our helpful Student Services Associates at 1-888-HONDROS.
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How do I schedule my state exam?

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PSI administers the Ohio insurance licensing exams. Visit https://home.psiexams.com/#/home?bc=ohin to schedule your state exam.
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Why do I only have 1 time to take the CompuCram pre-assessment?

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You can take the CompuCram practice tests, vocabulary reviews, and simulated exams as many times as you’d like. The initial Pre-Assessment test can only be taken once. This is for your benefit, as it gives the program a baseline of your knowledge and allows the program to evolve as your knowledge gr...
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Have a question? Call us at 1-888-HONDROS or chat with us. We’re here to help!


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