Student Support Archives

Can I get a copy of my background check?

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To get a copy of your background check, contact BCI & I at 1-877-224-0043. There should be an option to request a copy.

Do you issue a 1098-T to students?

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Since we are privately, not federally, funded we do not issue the 1098-T.

My attendance is incorrect; how do I get this fixed?

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You can call Student Services at 1-888-HONDROS (466-3767) and one of our Student Services Associates will be happy to help you.

I am currently enrolled in an online insurance product from Hondros. How long will I have access to my course?

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Students enrolled in online insurance products from Hondros will have 6 months from the date of purchase to finish their course.

If I have questions on content material how do I get support?

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Please continue to email askaninstructor@hondros.com for questions on content material. For all other questions, don't hesitate to get in touch with our helpful Student Services Associates at 1-888-HONDROS.

How do I schedule my state exam?

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PSI administers the Ohio insurance licensing exams. Visit https://home.psiexams.com/#/home?bc=ohin to schedule your state exam.

Will I be able to purchase an extension for my online Hondros insurance course after the 6 month timeframe?

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No, we will not be allowing extensions on these products after 6 months, but you will be able to purchase a new course through XCEL. We strongly encourage students to complete within the 6-month timeframe so as to eliminate duplicate effort.

Why do I only have 1 time to take the CompuCram pre-assessment?

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You can take the CompuCram practice tests, vocabulary reviews, and simulated exams as many times as you’d like. The initial Pre-Assessment test can only be taken once. This is for your benefit, as it gives the program a baseline of your knowledge and allows the program to evolve as your knowledge gr...

How do I schedule my fingerprints?

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For our Columbus, Cleveland and Dayton locations, FastFingerprint services are available Monday – Friday from 9:00am-12:00pm and 1:00pm-4:00pm, and at the Toledo location FastFingerprint services are available Monday-Thursday from 9:00am-1:00pm and 2:00pm-4:00pm and Fridays 9:00am-1:00pm. Appointmen...

How can I reschedule my class(es)?

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Once you are registered, you will be given a student account at Hondros.com that will allow you to make any changes to your schedule that you need to. Your login name should be the email that you provided upon registration and your password is automatically default to ‘welcome’ (this can be changed...

Category: Student Support